How Can I Verify that a Codeage Product Bought on Another Platform Is Genuine?Updated 5 days ago

Customers sometimes purchase Codeage products from retailers outside our website and want to ensure the items they received are authentic. While we cannot guarantee the origin of every third-party purchase, we can perform a verification check to help assess the product’s authenticity and identify where it may have been sold.

What we need to verify your product
To begin the verification process, please send us the following:

• The lot number printed on the bottle or packaging

This number allows our team to check internal records and review information about the specific batch.

What we can determine from the lot number
Once we receive the lot number, we can typically assess:

• Whether the lot number matches an authentic Codeage production batch
• Which sales channel the batch was originally supplied to (for example: Codeage.com, Amazon, wholesalers, or other authorized partners)
• If purchased through a marketplace, which seller was supplied with that batch

This helps us evaluate whether the product aligns with our official distribution channels.

Important note
Although the lot number provides strong indications, it does not give us absolute certainty. Third-party sellers, resellers, or unauthorized distributors can sometimes move products between channels. We use the lot data to provide the most informed guidance possible.

If you are concerned about authenticity
If something about your product feels unusual—packaging, labeling, smell, texture, or seller information—please contact us so we can examine the details and guide you.

How to contact us
If you have questions about Codeage, any formula, or how to use our products, you can reach us through the live chat on the bottom-right corner of our website or by emailing [email protected].
You may also contact us on WhatsApp.