What Should I Do If I’m Having Trouble Opening My Jar or Container?Updated 5 days ago
Some customers occasionally experience difficulty opening our jars or containers, especially if the seal is tight or the lid was secured firmly during manufacturing. This is normal with sealed nutritional products, and there are several techniques you can try to make opening the container easier.
Tips for opening a difficult container
Apply downward pressure while turning
Press down gently on the lid as you twist. This helps disengage the safety threads.Use a rubber grip or kitchen towel
A non-slip grip (like a jar opener, rubber glove, or textured towel) can give you much better leverage.Tap the lid gently around the edges
Lightly tapping the rim of the lid with the back of a spoon can help loosen tight seals created during transit.Warm the lid slightly
Running warm water over the lid—not the container—can help the plastic expand just enough to loosen.Use both hands for stability
Hold the base firmly with one hand and keep the container steady while twisting the lid with the other.
Why this happens
Tight seals are intentional. They help protect product freshness, prevent tampering, and ensure the contents stay secure during shipping and storage. Sometimes, climate changes or transport pressure can make the first opening feel tighter than expected.
If you still cannot open it
We’re always here to help. If opening the jar is difficult even after trying the suggestions above, contact our support team. We can guide you through additional options or discuss the next steps to resolve the issue.
How to contact us
If you have questions about Codeage, any formula, or how to use our products, you can reach us through the live chat on the bottom-right corner of our website or by emailing [email protected].
You may also contact us on WhatsApp.