Why Can’t I Find the Scoop in My Powder Supplement?Updated 5 days ago
Most Codeage powder products—including our collagen formulas—include a scoop inside the container. However, customers occasionally report difficulty locating it when first opening the bottle. This is common with powdered products and is typically due to how the powder shifts during transport and storage.
Why the scoop may not be visible at first
During shipping, handling, and natural settling, the powder inside the container can shift significantly. As a result:
• The scoop may become buried under the powder.
• It may settle against the side or bottom of the container.
• It might be positioned deeper than expected, especially in larger tubs.
This movement is normal and does not affect the quality of the product.
How to locate your scoop
If the scoop is not immediately visible:
Use a clean spoon or utensil to gently search through the powder.
Move the powder around carefully—avoid digging aggressively to prevent spills.
The scoop is typically located somewhere near the middle or bottom after transport.
If preferred, you can measure the serving size using a standard kitchen spoon until you locate the included scoop.
Why this happens
Powders are light, fine, and prone to shifting. Even when the scoop is placed near the top during manufacturing, transit vibrations cause the powder to redistribute inside the jar. This is an industry-wide phenomenon and not a defect in the product.
What to do if you still cannot find it
If you have thoroughly checked and cannot locate a scoop, you can contact us and we will assist you. Our team can provide serving measurements or help confirm that your product includes one.
How to contact us
If you have questions about Codeage, any formula, or how to use our products, you can reach us through the live chat on the bottom-right corner of our website, WhatsApp, or by emailing [email protected].