Why Does My Powder Mix or Dissolve Differently Than a Previous Order?Updated an hour ago

Why texture can vary between lots?

Powders made with ingredients of natural origin — such as collagen peptides and botanical blends — can vary subtly in granulation and density from one production lot to another. This may influence:

• How quickly the powder dissolves in liquid •

 Whether it clumps briefly before mixing in 

• How fine or coarse the texture feels

Each lot is produced to the same specifications and contains the amount listed on the label by weight, regardless of how the powder looks or behaves in liquid.

Helpful preparation tips 

• Add the powder gradually rather than all at once 

• Use a shaker, frother, or blender for the smoothest result 

• Allow a brief moment for the powder to hydrate before stirring again

If you are unsure about what you received

If you would like us to review your specific container, you may send:

• The lot numbers of both orders, printed on the bottom of the containers 

• A photo or short description of what you observed

Our team can review your batch to confirm all details.

How to contact us?

If you have questions about Codeage, any formula, or how to use our products, you can reach us through the live chat on the bottom-right corner of our website or by emailing [email protected]. You may also contact us on WhatsApp.