Can I change my shipping method after placing an order?Updated 14 days ago
Once an order is placed and confirmed, the process is initiated. This means that our systems begin preparing and processing the order based on the initial shipping method selected. Due to the logistics involved, including warehouse handling and shipping label generation, modifying the shipping method after the order is confirmed is not possible.
What Are Your Options If You Need a Different Shipping Method?
Check the Order Status: If your order has not yet been fulfilled, you may still be able to make changes. Begin by reviewing the order status through your account on our website or by contacting our customer service team.
Cancel and Reorder: If your order is still in processing and you wish to change the shipping method, the best course of action is to cancel the current order and place a new one. Once canceled, you can place a new order with the shipping method of your choice.
Contact Customer Service: If you are unsure of the order’s status or need assistance with cancellation and reordering, our customer service team is here to help. They can provide guidance on the process and assist with any issues.
How to Proceed
Request Cancellation: If you decide to proceed with cancellation, inform our customer service team as soon as possible. They will process the cancellation and ensure that no charges are applied to your account.
Place a New Order: After your current order is canceled, you can place a new order and select your preferred shipping method during checkout.
In Summary
We understand that shipping needs can change, and we strive to accommodate our customers as best as possible. However, once an order is confirmed, changes to the shipping method are usually not feasible. For any further questions or assistance, please do not hesitate to contact our customer service team. We appreciate your understanding and look forward to serving you.
You can contact us through the following methods:
- Email: Send a message to [email protected].
- Live Chat: Visit our website and use the live chat located in the bottom-right corner to speak with a support representative.
If you need further assistance, our team is here to help.