Shipping & Orders
Will I receive an invoice for my order?
Once you place your order on the Codeage website, you will automatically receive an email containing a full summary of your order, including the invoice for your purchase. If you have any questions, our team is available via live chat in the bottom-r
What happens after I place an order?
After placing your order on the Codeage website, you will receive an email confirming that your order has been successfully submitted. Once your package ships, a second email will follow with your shipment confirmation and tracking number. If you hav
How much does shipping cost?
If you are ordering from the Codeage website, shipping within the continental USA is free on orders of $50 or more. For orders under $50, our flat-rate standard shipping fee is $6.95. Those prices can vary over time. For orders shipping to Canada or
How long does delivery take?
Delivery times vary based on your location and any shipping options you select at checkout. Orders typically require 1 business day for processing, and delivery usually takes between 2 and 5 business days, depending on the destination. For internatio
Troubleshooting missing order confirmation or tracking emails
After placing an order, receiving your confirmation and tracking information is essential for monitoring your shipment. If you haven’t received these details, there are several common reasons and simple steps you can take to resolve the issue. Incorr
Can I change my shipping method after placing an order?
Once an order is placed and confirmed, the process is initiated. This means that our systems begin preparing and processing the order based on the initial shipping method selected. Due to the logistics involved, including warehouse handling and shipp
Understanding shipping time frames and potential delays
When placing an order, understanding the estimated shipping time frame is crucial. Shipping times can vary based on several factors, including the carrier, shipping method chosen, and the destination. Typically, shipping options include:. Standard Sh
Order confirmation not received? Here’s what you can do
We understand how important it is to receive your order confirmation promptly. If you've been charged for an order but haven't received a confirmation email, there may be a simple explanation. Possible Reasons for Not Receiving Confirmation:. Incorre
Package Marked as Delivered but Not Received: What You Can Do
It can be confusing when a carrier’s tracking system (such as USPS, UPS, FedEx, DHL, or other local couriers) shows your package as “delivered,” yet nothing has arrived at your door. In some cases, carriers scan packages as delivered before they begi
Why you may see a pending charge even if no order was completed: understanding authorization holds
When a payment attempt is made but an error occurs before checkout is completed, you may still see a “pending” charge on your card or bank statement. This is called an authorization hold. It appears because your bank temporarily reserves the funds th
How Does the Codeage 30-Day Money-Back Guarantee Work?
Codeage offers a 30-day money-back guarantee to give customers peace of mind when placing an order. This guarantee allows you to try one product and request a refund within 30 days if you are not satisfied. The policy has specific conditions dependin
What Should I Do If USPS Marks My Package as Delivered but I Can’t Find It?
Sometimes USPS tracking may show a package as “Delivered,” yet the customer is unable to locate it. This is a common occurrence with all carriers. Packages can be placed in unexpected areas, scanned early, or delivered to a nearby location. There are
Why Was My International Order Canceled?
Occasionally, an international order may be canceled shortly after it is placed. This typically happens when an order cannot be fulfilled or shipped to the destination country due to regulatory, logistical, or carrier-related restrictions. As a preca
Why Is International Shipping Expensive?
Customers outside the United States sometimes notice that international shipping costs are higher than expected. These costs vary widely depending on destination, carrier, distance, customs requirements, and other factors that are often outside of ou