Order confirmation not received? Here’s what you can doUpdated 14 days ago
We understand how important it is to receive your order confirmation promptly. If you've been charged for an order but haven't received a confirmation email, there may be a simple explanation.
Possible Reasons for Not Receiving Confirmation:
Incorrect Email Address: If the email address provided during checkout was incorrect or misspelled, it may have caused the confirmation email to be sent to the wrong address.
No Email Address Provided: If you did not enter an email address during checkout, the confirmation email would not have been sent.
What You Can Do: To resolve this, please contact our customer support team. We’ll be happy to look up your order and assist you further.
You can reach us via:
Phone: (856)-263-3243
Email: [email protected]
Chat: on our website
We are available from 9 AM to 5 PM PST, Monday through Sunday.