Order confirmation not received? Here’s what you can doUpdated a month ago
We understand how important it is to receive your order confirmation promptly. If you've been charged for an order but haven't received a confirmation email, there may be a simple explanation.
Possible Reasons for Not Receiving Confirmation:
Incorrect Email Address: If the email address provided during checkout was incorrect or misspelled, it may have caused the confirmation email to be sent to the wrong address.
No Email Address Provided: If you did not enter an email address during checkout, the confirmation email would not have been sent.
What You Can Do: To resolve this, please contact our customer support team. We’ll be happy to look up your order and assist you further.
You can reach us via:
Phone: (800)-870-4800
Email: [email protected]
Chat: on our website
We are available from 9 AM to 5 PM PST, Monday through Sunday.