Troubleshooting missing order confirmation or tracking emailsUpdated 14 days ago

After placing an order, receiving your confirmation and tracking information is essential for monitoring your shipment. If you haven’t received these details, there are several common reasons and simple steps you can take to resolve the issue.

Possible Reasons for Missing Confirmation or Tracking Emails

Incorrect Email Address: An incomplete or incorrect email address entered at checkout can prevent messages from reaching you.

Email Delivery Issues: Occasionally, emails may be filtered into spam or junk folders, or your email provider may experience temporary delays.

How to Resolve the Issue

Check Your Email:

• Review your spam or junk folder to ensure the message wasn’t filtered incorrectly.
• Confirm that the email address used at checkout was entered correctly.

Review Your Order Status:

• If you received an order-status link during checkout, use it to look up your order details.

Contact Customer Support:

• If you still can’t locate your confirmation or tracking details, reach out to our support team with your name, order number (if available), and any relevant information.

How to Contact Customer Support

You can contact us through the following methods:

• Email: Send a message to [email protected].
• Live Chat: Visit our website and use the live chat located in the bottom-right corner to speak with a support representative.

If you need further assistance, our team is here to help.