Why Was My International Order Canceled?Updated 5 days ago

Occasionally, an international order may be canceled shortly after it is placed. This typically happens when an order cannot be fulfilled or shipped to the destination country due to regulatory, logistical, or carrier-related restrictions. As a precaution, the order is canceled and refunded to avoid delays, issues at customs, or undeliverable shipments.

Why international orders may be canceled
There are several reasons why an international order cannot be processed:

• The destination country does not allow the importation of certain ingredients.
• Local customs regulations may block or reject the product.
• Carriers may restrict shipments to your region.
• Previous shipments to the same region may have been returned or rejected.
• The order cannot be reliably delivered based on current shipping conditions.

In these cases, canceling and refunding the order prevents the customer from waiting for a package that cannot legally or successfully reach its destination.

What happens after cancellation
If your international order is canceled:

• You will receive a full refund to your original payment method.
• No further action is required on your end.
• You may contact our support team to check whether shipping to your country may be possible in the future or if alternative options exist.

Can I place another international order?
You may reach out before placing another order so our team can check whether your location is currently supported. Availability can vary depending on the country and category of product.

How to contact us
If you have questions about Codeage, any formula, or how to use our products, you can reach us through the live chat on the bottom-right corner of our website or by emailing [email protected].
You may also contact us on WhatsApp.